Austria
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
Get up to three years extra in addition to the standard warranty. We will repair the damaged goods free of charge or refund the purchase price.
Extra services
We know that it always takes something extra to achieve complete satisfaction. Choose an extra portion of our care and we will make sure that your feeling of satisfaction is truly perfect.
Extended warranty
Shipment insurance
Damaged parcel or broken product? No worries! We bear the risk and quickly replace the damaged goods.
Prompt replacement
Why to wait out the lengthy claim process? We swap the faulty product for a new one.
Extended return of goods
Do you want to make a stress-free decision? Take more time. We enable a natural person to return the goods at any time within 60 days, a legal person can do so within 30 days.
Pre-shipment inspection
Have your guitar checked and adjusted before shipping. Our technicians are happy to take a look at any string instrument.