Claims
Choose the type of claim, according to the problem you have with the product. Filling in the form will result in receiving a confirmation via e-mail. Kindly print this out and put it into the package along with the claimed product. When we receive your claimed goods, we will be able to immediately identify what it is and what we should do about it. Thus, it will save a lot of time.
It is even easier for those customers who were logged in to their customer account when ordering the goods. Sign in with your username and password, and you will find the goods you want to complain about in the Business Agenda. Here you can file a new claim and fill in only a few data. Everything else will be pre-filled.
I want to file a claim
You can also file your claim in any Muziker store, where it is possible to receive the claimed goods, with regard to the products sold in that particular outlet. Another option is to file a complaint via e-mail at
claims@muziker.com. In response to your request, you will receive instructions on how to proceed. Detailed warranty conditions are published at Warranty Policy for Consumers and at Warranty Policy for Business Entities.
Sign up for the Muziker newsletter and get a discount code worth €5
Thank you, we have sent a link to activate your code to your email address !
Once activated, you can use the code for purchases over €50.
The code has been successfully activated! You can use it for purchases over €50.
Sign up for the Muziker newsletter and get a discount code worth €5
Thank you, we have sent a link to activate your code to your email address !
Once activated, you can use the code for purchases over €50.
The code has been successfully activated! You can use it for purchases over €50.
© 2004-2025 Muziker