We have the best 'cookies' and we're not afraid to use them!
Accept all cookies
You have the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period shall be 14 days since the date on which you, or the third party designated by you (other than the carrier), took possession of the goods.
A consumer who is also a member of the Muziker Club is entitled to an extended 30-day withdrawal period beyond the normal 14-day period set by law. During this extended period he may exercise his right to return the goods without giving any reason. However, this right applies only to undamaged goods in the original packaging. If the operator's inspection does not reveal any discrepancy of the condition of the returned goods against these conditions, the operator shall provide the club member with a voucher equal to the price of the goods stated on the sales document, which the club member may use exclusively for the purchase of other goods. Withdrawal from the contract during the extended period is excluded in the case of those types of goods, which are in this context specified in the relevant provisions on exclusions in these terms and conditions. The right to an extended 30-day withdrawal period is vested only in the consumer who is a member of the Muziker Club and is not a legal entity.
The easiest way is to log in to your customer account, click the withdrawal and I want to create the request for withdrawal. As a logged in customer you will have to fill only a very small amount of data, a big advantage is that you're gonna have everything else in the form pre-filled.
If you are not registered with us as a customer, you can use this form.
Immediately after completing the form, you'll receive confirmation that you can print out and attach it to the package. The attached form will help us to quickly settle your case.
The consumer has the right to withdraw from a distance contract.
Consumer can be only a natural person.
A buyer who is not a consumer (i.e. a buyer who is a legal person) is not entitled to withdraw from the contract.
The goods may be used to determine their nature and characteristics; but there should be no apparent wear. It is necessary to think about the costs we will have in order to bring the goods back to their original condition. The buyer is obliged to reimburse the seller for the costs associated with the restoration of the goods and the damage caused to the goods (e.g. incomplete content, worn or contaminated goods, etc.). You will avoid being charged these fees if you bring the goods back to their original condition (cleaning, completing, proper packing, etc.).
In the case of consumer goods (e.g. strings, tubes, drumheads, cleaning agents, drumsticks, etc.), the withdrawal can only be applied if the buyer delivers the goods packed in the original, intact packaging , undamaged, unworn, unpolluted and unused.
In the event of withdrawal, you must notify us by sending a clear statement of your intention of withdraw.
Please print out the completed form and attach it to the returned goods, otherwise your shipment will not be correctly identified.
In the case of exercising the right of withdrawal, it is considered sufficient to submit information on the exercise of the right of withdrawal before the expiry of the withdrawal period.
Please send the goods including the withdrawal form to the following address:
Muziker (Return)
P3 Logistic park
Hala 2
900 55 Lozorno
Slovakia
The customer is obliged to send the goods back to us without delay, but in any case no later than 14 days since the day when he informed us about his withdrawal from this contract.
If you withdraw from this contract, we (Muziker) are obligated to refund any payments we received from you at the time of purchase, including the cost of delivery, if applicable (except for additional costs incurred by choosing a shipping method different from the most convenient, standard shipments we offer).
We will send the money for the goods no later than 14 days after receiving the withdrawal notice, but not before the returned goods, including the completed form, are returned to our department (or before you can prove that the returned goods have already been sent to us).
We use the same payment method as customer during purchase to refund the payment. In the event of a refund for cash on delivery and bank transfer, we only use wire transfer to a bank account.
It is not possible to return the payment by postal order or cash.
In cases of accepted withdrawal from contract requests made after the 14-day period (eg. consumers who are Muziker Club members or consumers who have purchased the Extended Return option) that complies with our return policies (item is in the original packaging, item is undamaged...) we issue back a refund in the form of a voucher that can only be used to purchase other goods in Muziker.
You will never be charged for a refund.
If you have been given a gift or a bonus along with the goods, the gift contract for such gift loses effectiveness upon withdrawal from the contract and you are obliged to return the provided gift or bonus along with the goods.
You bear the full shipping costs of the goods, even if the goods cannot by their nature be returned by standard delivery.
It is the responsibility of a customer to arrange the return shipment back to Muziker.
Please, try to protect the goods from damage and contamination.
If possible, send the goods back to us in the original packaging together with the completed form, complete accessories and all the parts of the packaging. If necessary, use protective transport packaging to send the goods back. If you no longer own the original packaging, please ensure sufficient protection of the goods against damage during transport by using the appropriate packaging and thus avoid our claim for compensation for damage caused by insufficient packaging. These options are not a condition for the effective exercise of the right of withdrawal. Please note that you are responsible for the condition in which the goods arrive to us (including any damage caused during the shipment to us) and any claim for damages must be brought against the carrier individually.
The Seller shall be entitled to withdraw from the Purchase Contract due to the sellout of the inventory, unavailability of the goods or if the manufacturer, importer or supplier of the goods, agreed upon in the Purchase contract, discontinued production or made such serious changes that prevented the seller, even with all reasonable efforts to do so, from delivering the goods to the customer within the time limit set by these Terms and Conditions or at the price specified in the online store. The Seller is obliged to immediately inform the Buyer about this fact and to return the already paid advance payment for the goods agreed in the Purchase Contract within 14 days from the notice of withdrawal by transfer to the account designated by the Buyer.
Goods purchased by using the Muziker Gift Card can be returned (withdrawn from the contract). The customer will not be refunded cash in full, but by withdrawing from the purchase within the specified time period, he will be entitled to a financial credit amounting to the value of the coupon, which he will be able to use during his next purchase at Muziker. If the customer pays for the goods, the price difference will be refunded in the form of money.
Please try to protect the goods from damage and contamination (e.g. by using a suitable padding).
Please send the goods back to us in the original packaging together with the completed form, complete accessories and all the parts of the packaging. Always disassemble the goods.
If necessary, use protective transport packaging to return the goods. If you no longer own the original packaging, please use appropriate packaging to ensure adequate protection of the goods against damage in transit and avoid claiming damages due to insufficient packaging. If you deliver the goods to us by ypur own, you are responsible for the condition in which the goods arrive to us (including any damage caused during transport). Any claim for damages you must claim against the carrier by your own.
