Terms and Conditions

You have the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period shall be 14 days since the date on which you, or the third party designated by you (other than the carrier), took possession of the goods.

Extended period for the right of withdrawal for members of the Muziker Club

A consumer who is also a member of the Muziker Club is entitled to an extended 30-day withdrawal period beyond the normal 14-day period set by law. During this extended period he may exercise his right to return the goods without giving any reason. However, this right applies only to undamaged goods in the original packaging. If the operator's inspection does not reveal any discrepancy of the condition of the returned goods against these conditions, the operator shall provide the club member with a voucher equal to the price of the goods stated on the sales document, which the club member may use exclusively for the purchase of other goods. Withdrawal from the contract during the extended period is excluded in the case of those types of goods, which are in this context specified in the relevant provisions on exclusions in these terms and conditions. The right to an extended 30-day withdrawal period is vested only in the consumer who is a member of the Muziker Club and is not a legal entity.

The right of withdrawal does not arise in the following cases:

• contracts for the supply of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or any goods which have been tailored to the customer’s personal requirements;
• contracts for the supply of goods tailored to the customer and goods sold per meter (cables sold on the meter, chains sold on the meter, etc.);
• contracts for the supply of sealed goods that are not eligible for return for hygiene or health protection related reasons (e.g. In-ear headphones, etc.);
• contracts for the supply of audio or video recordings or computer software in a sealed package, provided that it's sealing upon delivery has been breached;
• contracts for the supply of literature (books, magazines, sheet music, tablatures).

Please, try to protect the goods from damage and contamination.

If possible, send the goods back to us in the original packaging together with the completed form, complete accessories and all the parts of the packaging. If necessary, use protective transport packaging to send the goods back. If you no longer own the original packaging, please ensure sufficient protection of the goods against damage during transport by using the appropriate packaging and thus avoid our claim for compensation for damage caused by insufficient packaging. These options are not a condition for the effective exercise of the right of withdrawal. Please note that you are responsible for the condition in which the goods arrive to us (including any damage caused during the shipment to us) and any claim for damages must be brought against the carrier individually.

Orders can be paid for using the following methods. All prices displayed include VAT and currency is £

The goods shall remain the property of Muziker until all of the outstanding claims against the customer have been paid in full.

If you (consumer) notice that the product you have received is damaged and this damage is not immediately obvious upon inspection, please, contact our Customer service center within 2 business days:

If there is another piece in stock and available to be dispatched immediately, we will ensure an exchange and transport without delay. You will hand over the defective product to the courier and, as soon as it arrives to us, a new piece will be sent to you. Muziker will cover the delivery costs.

Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between the customer and us unless and until we accept the order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, the customer will need to follow the steps as described below in detail: Any product the customer wishes to purchase must be placed into the shopping basket by clicking on “Add to basket“; the content of the shopping basket can be reviewed anytime by clicking on “Shopping basket“. Added products can be removed from the shopping basket using the “Delete“ button. When ready to purchase the chosen products in the shopping basket, click “Continue“ The customer will be asked to provide their Muziker account details (new customers will have to open an account with us before proceeding); mandatory fields are marked with „*“ The customer is then asked to choose the payment method and details (all the customer data is processed using encryption) To check the order and all the information before completing the order, click “Final Review“ To finalize the purchase and submit the order, click “Buy“ Ordering process can be cancelled anytime by closing the browser window.

Contractual Text

These General Terms and Conditions of Use can be viewed on our website anytime. They will also be sent as an attachment to the e-mail with the Order confirmation.

Contractual Language

The contractual language is English.