We have the best 'cookies' and we're not afraid to use them!
Accept all cookies

Statutory Right of Withdrawal

You have the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period shall be 14 days since the date on which you, or the third party designated by you (other than the carrier), took possession of the goods.

Extended period for the right of withdrawal for members of the Muziker Club 

A consumer who is also a member of the Muziker Club is entitled to an extended 30-day withdrawal period beyond the normal 14-day period set by law. During this extended period he may exercise his right to return the goods without giving any reason. However, this right applies only to undamaged goods in the original packaging. If the operator's inspection does not reveal any discrepancy of the condition of the returned goods against these conditions, the operator shall provide the club member with a voucher equal to the price of the goods stated on the sales document, which the club member may use exclusively for the purchase of other goods. Withdrawal from the contract during the extended period is excluded in the case of those types of goods, which are in this context specified in the relevant provisions on exclusions in these terms and conditions. The right to an extended 30-day withdrawal period is vested only in the consumer who is a member of the Muziker Club and is not a legal entity.

How to withdraw from the contract

The easiest way is to log in to your customer account, click the withdrawal and I want to create the request for withdrawal. As a logged in customer you will have to fill only a very small amount of data, a big advantage is that you're gonna have everything else in the form pre-filled.

If you are not registered with us as a customer, you can use this form.

Immediately after completing the form, you'll receive confirmation that you can print out and attach it to the package. The attached form will help us to quickly settle your case.

Statutory right of withdrawal – Consumer 

The consumer has the right to withdraw from a distance contract.
Consumer can be only a natural person.

Statutory right of withdrawal – Firm 

A buyer who is not a consumer (i.e. a buyer who is a legal person) is not entitled to withdraw from the contract.

Worn, contaminated, incomplete or consumer goods 

The goods may be used to determine their nature and characteristics; but there should be no apparent wear. It is necessary to think about the costs we will have in order to bring the goods back to their original condition. The buyer is obliged to reimburse the seller for the costs associated with the restoration of the goods and the damage caused to the goods (e.g. incomplete content, worn or contaminated goods, etc.). You will avoid being charged these fees if you bring the goods back to their original condition (cleaning, completing, proper packing, etc.).

In the case of consumer goods (e.g. strings, tubes, drumheads, cleaning agents, drumsticks, etc.), the withdrawal can only be applied if the buyer delivers the goods packed in the original, intact packaging , undamaged, unworn, unpolluted and unused.

In the event of withdrawal, you must notify us by sending a clear statement of your intention of withdraw.

The returning goods must go through customs when crossing the border. While filing out the customs declaration (CN22 and / or CN23), please mark "Returned Goods - Failed sale" and attach the document on the outside of the parcel. . If a return does not comply with it, giving raise to customs duties, the parcel will be refused and therefore will be held in Customs or sent back to the customer. (Please kindly note that any customs duty, tax or additional cost will be charged to the sender).

Please print out the completed form and attach it to the returned goods, otherwise your shipment will not be correctly identified. 
In the case of exercising the right of withdrawal, it is considered sufficient to submit information on the exercise of the right of withdrawal before the expiry of the withdrawal period.

Please send the goods including the withdrawal form to the following address:

Muziker (Return)
P3 Logistic park
Hala 2
900 55 Lozorno

The customer is obliged to send the goods back to us without delay, but in any case no later than 14 days since the day when he informed us about his withdrawal from this contract.

Consequences of withdrawal

If you withdraw from this contract, we (Muziker) are obligated to refund any payments we received from you at the time of purchase, including the cost of delivery, if applicable (except for additional costs incurred by choosing a shipping method different from the most convenient, standard shipments we offer).


We will send the money for the goods no later than 14 days after receiving the withdrawal notice, but not before the returned goods, including the completed form, are returned to our department (or before you can prove that the returned goods have already been sent to us).
We use the same payment method as customer during purchase to refund the payment. In the event of a refund for cash on delivery and bank transfer, we only use wire transfer to a bank account.
It is not possible to return the payment by postal order or cash.
In cases of accepted withdrawal from contract requests made after the 14-day period (eg. consumers who are Muziker Club members or consumers who have purchased the Extended Return option) that complies with our return policies (item is in the original packaging, item is undamaged...) we issue back a refund in the form of a voucher that can only be used to purchase other goods in Muziker.
You will never be charged for a refund.

Gifts and bonuses

If you have been given a gift or a bonus along with the goods, the gift contract for such gift loses effectiveness upon withdrawal from the contract and you are obliged to return the provided gift or bonus along with the goods.

Return shipping costs

You bear the full shipping costs of the goods, even if the goods cannot by their nature be returned by standard delivery.
It is the responsibility of a customer to arrange the return shipment back to Muziker.

The right of withdrawal does not arise in the following cases: 

  • contracts for the supply of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or any goods which have been tailored to the customer’s personal requirements;
  • contracts for the supply of goods tailored to the customer and goods sold per meter (cables sold on the meter, chains sold on the meter, etc.);
  • contracts for the supply of sealed goods that are not eligible for return for hygiene or health protection related reasons (e.g. In-ear headphones, etc.);
  • contracts for the supply of audio or video recordings or computer software in a sealed package, provided that it's sealing upon delivery has been breached;
  • contracts for the supply of literature (books, magazines, sheet music, tablatures);
  • contracts for the supply of goods, that might be, due to its nature, inseparably mixed with other goods after delivery;
  • sale of goods made by the specific requirements of consumer, tailor- made goods or goods intended specifically for one consumer.

Please, try to protect the goods from damage and contamination.

If possible, send the goods back to us in the original packaging together with the completed form, complete accessories and all the parts of the packaging. If necessary, use protective transport packaging to send the goods back. If you no longer own the original packaging, please ensure sufficient protection of the goods against damage during transport by using the appropriate packaging and thus avoid our claim for compensation for damage caused by insufficient packaging. These options are not a condition for the effective exercise of the right of withdrawal.  Please note that you are responsible for the condition in which the goods arrive to us (including any damage caused during the shipment to us) and any claim for damages must be brought against the carrier individually. 

Withdrawal from the contract of the seller 

The Seller shall be entitled to withdraw from the Purchase Contract due to the sellout of the inventory, unavailability of the goods or if the manufacturer, importer or supplier of the goods, agreed upon in the Purchase contract, discontinued production or made such serious changes that prevented the seller, even with all reasonable efforts to do so, from delivering the goods to the customer within the time limit set by these Terms and Conditions or at the price specified in the online store. The seller is obliged to inform the buyer of this fact immediately and refund the deposit paid for the goods (as agreed in the purchase contract) within 14 days of notification of withdrawal from the contract. Money will be refunded via the same method used by the customer for payment or transferred directly to the bank account provided by the buyer.

Withdrawal from the contract and the gift voucher 

Goods purchased by using the Muziker Gift Card can be returned (withdrawn from the contract). The customer will not be refunded cash in full, but by withdrawing from the purchase within the specified time period, he will be entitled to a financial credit amounting to the value of the coupon, which he will be able to use during his next purchase at Muziker. If the customer pays for the goods, the price difference will be refunded in the form of money.

Cryptocurrency payments
The buyer can also choose payment in one of the offered cryptocurrencies (eg Bitcoin) as a method of payment. If, in such a case, the buyer for any reason requests a refund of the purchase price for the goods purchased via this method, the purchase price may be refunded only in the currency indicated on the invoice for the goods thus purchased, exclusively in the amount stated on the invoice.

Securing of goods before transport

Please try to protect the goods from damage and contamination (e.g. by using a suitable padding). 

 Please send the goods back to us in the original packaging together with the completed form, complete accessories and all the parts of the packaging. Always disassemble the goods. 

If necessary, use protective transport packaging to return the goods.  If you no longer own the original packaging, please use appropriate packaging to ensure adequate protection of the goods against damage in transit and avoid claiming damages due to insufficient packaging. If you deliver the goods to us by ypur own, you are responsible for the condition in which the goods arrive to us (including any damage caused during transport). Any claim for damages you must claim against the carrier by your own.

Logo muziker
Don't miss out on great deals. Activate your notifications.