Exchange goods within 30 days, the cost of shipment is on Muziker
You have up to 30 days to decide
You have 30 days to return the goods that you are not completely happy with by exchanging them for other goods (of the same or higher value) and pay the difference. The item has to be returned and the exchange has to be completed within the 30-day exchange period, starting on the day you received the goods.
- no need to go anywhere or send anything
- it is FREE, we pay for the shipment (both ways)
- if you have received a gift with your purchase, you keep the gift.
It is easy...
- just notify us of your intention to exchange your product for another
- fill out and print the Exchange - Form
and send it to the e-mail address:
- Print the form and attach it to the item you want to exchange, together with the proof of purchase (invoice)
- package the item carefully and prepare for a pickup
- your parcel will be collected the next day and no later than within 2-3 business days (we will specify the exact date)
- hand over the parcel with the item(s) you want to return
- when we receive your parcel, the item(s) will be inspected by our staff. If everything is in order and the goods don’t show any signs of damage, we will send you the required new item free of charge. If the inspection identifies a problem with the returning goods, we will contact you to discuss the compensation
- when a mutual agreement has been reached, the price difference resulting from the exchange will be paid by you
Why do we do it?
You put your trust in us when you bought form us.
And we want to show our appreciation.
We would like to give you something