Exchange goods within 30 days

You have up to 30 days to decide

You have 30 days to return the goods that you are not completely happy with by exchanging them for other goods and pay the difference if necessary. The item must be returned and the exchange must be completed within the 30-day exchange period, starting on the day you received the goods.  

In case of exchange for the same or higher value items, Muziker will arrange a courier to collect the goods and deliver them to our facilities free of charge.

In case the price of the goods you would like to exchange is below 50 EUR, the customer must arrange the return to our facilities himself. Muziker only covers the shipping costs of the exchanged item to the customer.

You can exchange the purchased goods for up to 30 days since delivery, however, after the statutory 14-day withdrawal period, we only accept exchanges of products in original packaging, without any damage and marks of usage.

It is easy…

and send it to the e-mail address:

Why do we do it?

You put your trust in us when you bought form us. And we want to show our appreciation.
We would like to give you something.

The statutory right of withdrawal shall not apply in the following cases:

The customer is responsible for keeping the goods safe from soiling or damages. Wherever possible, please, return the goods in the original packaging together with all the product accessories and components. The customer may use a protective transport packaging.

In case of consumable goods (for example strings, electron tubes, cleaning products, sticks, drum skin etc.) it is only possible to withdraw from contract if the buyer returns the goods packed in original undamaged packaging, unused, without any damage, wear and staining to the product.

If the original packaging is no longer available, please, ensure the goods are packaged in a way that will provide sufficient protection from being damaged during transport. Failing to do so will incur damage compensation charges for the customer. These provisions do not affect your statutory right of withdrawal from this Contract.

Withdrawal from contract and gift cards

Customers can withdraw from the purchase made using Muziker Gift card and return the goods. The customer will be awarded store credit in the value of the gift card used, that can be used for future purchases in Muziker e-shop. The rest of the sum will be refunded via payment method used to make the purchase.

© 2004-2019 Muziker | Exchange of Goods
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